Frequently Asked Questions
Everything you need to know about furnishing your home with The A2Z Furniture.
What are your delivery options and lead times?
We offer standard and express delivery across the country. Most in-stock items are dispatched within 2-3 business days, while custom furniture orders may take 4-6 weeks depending on the design.
Do you provide furniture assembly services?
Yes, we offer professional assembly services for an additional fee in select metropolitan areas. You can select this option during checkout or contact our support team to add it to your order.
What is your return policy for home furniture?
We offer a 14-day return policy for most items in their original packaging. Please note that custom-made pieces and mattresses are generally non-returnable due to hygiene and manufacturing standards.
Do your products come with a warranty?
All our furniture items come with a standard 12-month manufacturer's warranty covering structural defects. Some premium collections may feature extended warranties up to 5 years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free financing options like Afterpay and ZipPay to help you shop now and pay later.
Can I see the furniture in person before purchasing?
Yes, you are welcome to visit our physical showrooms to experience the quality and comfort of our pieces firsthand. Please check our 'Store Locator' page for the nearest location and opening hours.